Any items purchased may be returned to us for a full refund within 28 days of the original purchase. Items returned to us must be safely packed and sent in the original packaging, undamaged, unused and fit for resale. Refunds will only be made when the items have been safely received back and have been inspected. If these conditions are not met, your purchase will not be refunded.
To return any items to us please notify us by sending an email to firstname.lastname@example.org and let us know your order number. We appreciate any additional feedback you can give at this time.
You can download a returns form here that contains the returns address and instructions, please fill this out and send your unwanted goods back to us. We will not process unauthorised returns.
The costs of returning unwanted purchases will be borne by the purchaser.
Please do not send any items to our office address, there may be a long delay in processing your return.
Knives From Japan Limited trading as Tamahagane Knives will not be held responsible for any losses incurred by the customer or recipients in non-recoverable carriage. For this reason we strongly recommend sending returns by recorded delivery.